PRIVACY POLICY
Last Revised: January 31, 2025
We at Techtronic Industries Canada, Inc. and TTI Consumer Power Tools, Inc. (“CPT,” “Ryobi,” or “we”) respect your privacy, which is why we have put this privacy policy (this “Privacy Policy” or “Policy”) in place. This policy describes the types of Personal Information we may collect from you or that you may provide to us, and our practices for collecting, using, maintaining, protecting and disclosing that Personal Information.
Personal information We Collect About You and How We Collect It
Your Choices About How We Collect, Use and Disclose Your Information
What is Personal Information?
In this Policy, the term Personal Information refers to all information about an individual that allows them to be identified alone or in combination with other information, for example, their name, contact information, birth date, credit card number, etc. Personal Information can also refer to more technical information, such as an IP address, web browser settings and a device’s unique ID, but only when this information identifies you as an individual. Information that is rendered anonymous and cannot be associated with an individual is not considered personal Information.
Scope and application
This policy applies to Personal Information we collect: (1) when you visit www.ryobitools.ca (our “Website”); (2) when you install, access, or use our mobile or desktop applications you may download from the Website, or apps provided by or on behalf of CPT through an online app store or other comparable mechanism (collectively the “Apps” and, together with the Website, the “Services”), including all information entered or collected by or in connection with the Apps; (3) when we communicate with you via e-mail, text, chat, or any other electronic means of communication; and/or (4) when you purchase products from us.
This Policy also covers our use of cookies and tracking technology such as pixels and beacons (together, “Cookies”). For the purposes of this Privacy Policy, we consider your cookies to be Personal Information. We address our use of Cookies and how you can control our use of them further below.
This policy does not apply to workforce-related Personal Information collected from employees, job applicants, contractors, or similar individuals, whose information is subject to internal policies.
Links to Third-Party Websites found on our Services
This Policy does not apply to third party websites. Our Services may include links to third-party websites as well as content and applications hosted and served by third parties. Clicking on those links may allow the third-party to collect or share Personal Information about you. If you follow a link to a third-party website, please refer to the third-party’s privacy policy for information on the type of Personal Information it collects, and how it uses or discloses it. We do not endorse and are not responsible for the information or privacy practices of websites or services owned by third parties. CPT is therefore not responsible for the privacy policies, procedures or practices of third parties.
Children Under the Age of 14
The Services are not intended for children under 14 years of age. No one under age 14 may use the Services, or provide any Personal Information to or on the Services. We do not knowingly collect Personal Information from children under 14. If you are under 14, do not use the Services or provide any information to us. If we learn we have collected or received Personal Information from a child under 14 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 14, please contact us at 877-708-3856 or at [email protected].
Your Consent
When you access and/or use our Services or our Website, you consent to the collection, use and disclosure of your Personal Information within the parameters set out in this Privacy Policy. If you do not wish to provide your consent, you may do so by simply choosing not to interact with CPT. Furthermore, even after you have consented, you retain the right to withdraw your consent at any time. To withdraw your consent, please contact our Privacy Officer at any of the following:
Email: | Postal Mail: | Toll-free number |
Please use the subject line Re: Privacy Policy and Practice | Attention: Data Privacy Officer TTI Consumer Power Tools, Inc. 100 Innovation Way Anderson, South Carolina 29621 | 1- 877-708- 3856 |
Please note that we may not be able to provide certain services if you are unwilling to provide consent to the collection, use or disclosure of certain Personal Information, or if you subsequently withdraw your consent to such collection, use or disclosure.
Personal information We Collect About You and How We Collect It
We collect several types of Personal Information from or about users of the Services, including:
Information that identifies you directly or with which you can be contacted, such as, for example, your name, postal address, email address, or telephone number.
Information that is about you or associated with you, such as, for example, geolocation information (e.g., we use geolocation to provide you with the ability to locate your tools, if you have enabled that service or general location information that we receive from your mobile device or computer).
Information that is about your purchasing history or payment information, such as, for example, financial information.
Information about your internet connection, your equipment, and your use of the Services, such as, for example, your IP address or cookie information.
Information about your interactions with our Services, such as, for example, calls into a call centre, number of visits to a branch or interaction history.
We may also collect your language preferences.
We may collect the following categories of sensitive Personal Information about you:
Access credentials related to your account with us.
Payment and financial information, after an online transaction.
We collect this information:
Directly from you when you provide it to us.
Automatically as you access or use the Services.
From our service providers and partners providing transaction services, such as payment processors and fraud detection services.
From trade shows when you register to attend.
The information we collect may include:
Information you provide by filling in forms while using or in connection with the Services, including account credentials and profile information, information in connection with warranty registration or service, information related to reporting of problems, or contact information such as name, email, phone number, address for general inquiries, service, shipping or marketing.
Records of your correspondence and communications with us.
Records of your transactions with us and fulfillment of your orders and requests.
Financial information through our payment providers for processing purposes.
IP address, browser history for website usage analysis.
Customer satisfaction information for product development.
Location information for marketing, sales and product usage analysis.
Information you provide for sweepstakes, contests or other promotions.
Automatic Information Collection and Tracking
As you access or use the Services, we may use automatic data collection technologies to collect certain Personal Information, which may include:
Details of your access and use of the Services.
Details about your device(s), equipment, connection, and other resources utilized in accessing or using the Services.
Stored information and files such as metadata and other information associated with files stored on your device(s).
We also may use these technologies to collect information about your online activities over time and across third-party apps, websites or other online services (behavioral tracking). For information on how you can opt out of behavioral tracking through the Services and the applicable Websites and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking, click here: https://privacyportal.onetrust.com/webform/0bcd3d0d-df9d-4291-9bd5-f276c7dae8aa/21229592-8e20-493d-8df2-3aaef8ebea0f.
The technologies we use for automatic information collection may include:
Cookies. A cookie is a small file placed on your device. Depending upon the type of cookie, it may be possible to refuse to accept cookies by activating the appropriate setting on your browser or device. However, if you select this setting you may be unable to access certain parts or features of the Services. Unless you have adjusted your settings to refuse cookies, the Services will issue cookies when you access the Services.
Beacons. Pages or screens of the Services and our emails to you may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or screens or opened an email and for other related usage statistics (for example, recording the popularity of certain content and verifying system and server integrity).
Pixels. A tracking pixel, also known as a marketing pixel, is a pixel graphic used to track user behavior, site conversions, web traffic, and other metrics similar to a cookie. It may be used for targeting or retargeting purposes.
When you navigate to our Websites, tracking technologies such as Google Analytics use cookies and other, similar technologies, to collect information about how users use the website. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. To learn more about Google Analytics, including how to opt out of it, visit https://tools.google.com/dlpage/gaoptout.
How We Use Your Information
We may use the information that we collect or that you provide to us, including any Personal Information to:
Provide the Services to you;
Provide to you any information, products or services that you request from us;
Fulfill any other purpose for which you provide it;
Communicate with you, including in response to your inquiries and to fulfill your requests, including investigating and addressing your concerns and to monitor and improve our responses;
Create, maintain, customize, and secure your account with us;
Notify you of updates or changes to the Services or to other products or services we offer or provide through or in connection with the Services;
Optimize our marketing efforts and provide you with targeted advertising;
Carry out our obligations and enforce our rights, including those arising from any contracts entered into between you and us, including for billing and collection;
Provide support, personalize, and develop our websites, products or services, including to improve the Services;
Provide information about our products and services;
Manage the security and integrity of our premises, systems, products, services, and data;
Conduct internal data analysis and product or service development;
In any other way described to you when you provide the information; or
For any other purpose with your consent or as otherwise permitted by law.
Sharing of Your Personal Information
We may transfer your Personal Information to third parties which help us deliver products or Services. These third parties include our subsidiaries and affiliates, contractors, service providers, and other third parties we use to support the operation of our business, including our marketing and other third parties for purposes of targeted advertising. We remain accountable for the Personal Information we transfer to these third parties, and
Our service providers may only access and use your Personal Information to provide the services under their agreement with us. In some cases, our agreements allow these service providers to use the data to improve their service (for example, to develop tools that prevent fraud). We carefully assess our service providers’ security practices. We also require that they keep your Personal Information confidential and destroy it when no longer required.
Our service providers include those who support us with:
Technology, such as:
website hosting | mobile apps |
data storage and analysis | online advertising communications |
security and software | our internal systems |
electronic communications |
Customer service, such as:
transaction processing | customer inquiries |
Risk management, such as:
legal claims | investigations |
auditing | anti-fraud measures |
We may disclose Personal Information that we collect or you provide to us as described in this Privacy Policy:
To our subsidiaries and affiliates.
To our business partners (for instance, if you enter a contest sponsored by one of our business partners, we may disclose your Personal Information for the purposes of administering the context and other purposes set out in the business partner’s privacy policy).
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, or other sale or transfer of some or all of CPT’s assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding in which Personal Information we hold is among the assets transferred.
To comply with any court order, law, legal process, or law enforcement, including to respond to any government or regulatory request.
To enforce or apply our terms of use, terms of sale, and other agreements with you, including for billing or collection.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of CPT, our customers, or others.
As necessary to fulfill the purpose for which you provide it.
Otherwise with your consent or in a manner disclosed by us when you provide the information.
Data Retention
We retain the information we collect for different periods of time depending on the type of information, how we use it, and what choices you make in connection with your information. We retain the information we collect only as long as is reasonably necessary for the purposes described in this Policy, or for business purposes (for instance, to fulfill our contractual obligations, or protect or enforce our legal rights) or as otherwise permitted by law.
For more information about our retention practices, please contact us using the contact information provided in the section, “How to Contact Us.”
Your Choices About How We Collect, Use and Disclose Your Information
We strive to provide you with choices regarding the Personal Information you provide to us. We have created the following mechanisms to provide you with control over your information:
Tracking Technologies and Advertising. You can set your browser or device to refuse all or some cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Services may then be inaccessible or not function properly. You can manage your preferences for any of the applicable Services you have used here: https://privacyportal.onetrust.com/webform/0bcd3d0d-df9d-4291-9bd5-f276c7dae8aa/21229592-8e20-493d-8df2-3aaef8ebea0f
Location Information. You can choose whether or not to allow the Services to collect and use real-time information about your device’s location. If you block the use of location information, some parts of the Services may become inaccessible or not function properly. You can manage your preferences for any of the applicable Services you have used here: https://privacyportal.onetrust.com/webform/0bcd3d0d-df9d-4291-9bd5-f276c7dae8aa/21229592-8e20-493d-8df2-3aaef8ebea0f
Promotional Offers. If you do not wish to have your contact information used by CPT to promote our own or third parties’ products or services, you can opt-out here: https://privacyportal.onetrust.com/webform/0bcd3d0d-df9d-4291-9bd5-f276c7dae8aa/21229592-8e20-493d-8df2-3aaef8ebea0f If we have sent you a promotional communication, you may send us a return communication asking to be omitted from future email distributions or select the unsubscribe option in the communication. This opt-out does not apply to information provided to CPT as a result of a product purchase, warranty registration, product service experience or other transactions with respect to which we may need to communicate with you.
Targeted Advertising. We may use your Personal Information for targeted advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our or our business partners’ target-audience preferences, you can opt-out by visiting the Website for the applicable Services here: https://privacyportal.onetrust.com/webform/0bcd3d0d-df9d-4291-9bd5-f276c7dae8aa/21229592-8e20-493d-8df2-3aaef8ebea0f
Disclosure of Your Information for Third-Party Advertising and Marketing. If you do not want us to share your Personal Information with unaffiliated or non-agent third parties for advertising and marketing purposes, you can opt-out by visiting the Website for the applicable Services here: https://privacyportal.onetrust.com/webform/0bcd3d0d-df9d-4291-9bd5-f276c7dae8aa/21229592-8e20-493d-8df2-3aaef8ebea0f
Google Analytics. To learn more about Google Analytics, including how to opt out of it, visit https://tools.google.com/dlpage/gaoptout.
We do not control third parties’ collection or use of your Personal Information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your Personal Information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.
As mentioned at the top of this Policy, even after you have consented, you retain the right to withdraw your consent to the collection, use or disclosure of Personal Information at any time. To withdraw your consent, please contact our Privacy Officer at [email protected]. We may not accommodate a request if we believe the change would violate any law or legal requirement. If we cannot accommodate a request, we will provide you with a justification. Please note that if you withdraw your consent we may not be able to provide you with a particular service.
Data Security and Accuracy of your Personal Information
We make reasonable efforts to protect Personal Information and have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. We protect Personal Information in a manner appropriate for the sensitivity of the Personal Information. For instance, we use technical safeguards such as encryption, firewalls, anti-virus, system monitoring; administrative and organizational safeguards such as internal policies and training of employees on privacy and information security, access controls and ensuring individuals get access to Personal Information on a “need to know” basis, or contractual assurances with service providers.
The safety and security of your Personal Information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Services, you are responsible for keeping this password and any other account credentials confidential. We ask you not to share your credentials with anyone. We urge you to be careful about giving out Personal Information in public areas or elements of the Services like message boards. The Personal Information you share in public areas may be viewed by any user of the Services.
Unfortunately, the transmission of Personal Information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to or via the Services. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained in the Services.
We make reasonable effort to ensure that Personal Information is accurate and complete. We rely on individuals to notify us if there is a change to their Personal Information that may affect their relationship with our organization. If you are aware of an error in our Personal Information about you, please let us know and we will correct it on request wherever possible.
Data Transfers across Borders
Personal Information that we collect may be stored and processed in Canada (including parts of Canada outside Quebec) and any other country in which we or our service providers maintain facilities, including the United States.
Personal Information processed and stored in another country jurisdiction may be subject to disclosure or access requests by the governments, courts or law enforcement or regulatory agencies in that country according to its laws of general application, including data protection laws.
If your Personal Information is transferred outside of your jurisdiction, we will take steps to ensure your Personal Information is adequately protected notably by including contractual measures to ensure the protections in place for your Personal Information are at least equivalent to those employed in Quebec and throughout Canada.
Your Rights
Accessing and Correcting Your Information
You can review and change your Personal Information by logging into the Services on the applicable Website and visiting your account profile page(s).
You may also send us an email at [email protected] to request access to, correct or delete any Personal Information that you have provided to us. We may require that you provide some information to validate your identity prior to fulfilling your request. We cannot delete your Personal Information except by also deleting your user account. We may not delete your Personal Information if retention is required for ongoing transactions with you or otherwise for our legitimate business purposes consistent with this policy or as permitted by law. We may not accommodate a request to change Personal Information if we believe the change would violate any law or legal requirement or cause the Personal Information to be incorrect.
Unless doing so raises serious practical difficulties, residents of Quebec have the right to have computerized Personal Information that was directly collected from them communicated, at their request, to any person or body authorized by law to collect such information.
Changes to Our Privacy Policy
We reserve the right to update our Privacy Policy from time to time. This Policy is effective as of the date noted above and supersedes previous versions. You are responsible for periodically visiting this Privacy Policy to check for any changes. Your continued use of our Services following the posting of changes constitutes your acceptance of such changes.
How to Contact Us
If you have any questions, comments, or concerns relating to the collection, use, or disclosure of your Personal Information, we invite you to contact our Privacy Officer at [email protected] or by telephone at 877-708-3856. We will be happy to provide additional information about our company policies upon request.
